SAP Maintenance & Support
Illumiti helps increase the value and return on your SAP investment by implementing measurable processes and best practices in the management of your IT infrastructure.
Our tailored services address your financial and operational objectives as we work as a virtual extension of your team.
Application Maintenance & Enhancement Services
(AMES) include:
- On demand solution for providing functional, technical &
system administration expertise based on a guaranteed service
level
- Solution Manager based Ticketing system
- Illumiti Center of Excellence (CoE) resources learn the
customer processes and systems so that support can be effective
- A choice of standard Service Level Agreement (SLA) options,
including 24x7 support if required
- Low monthly support fee covers management processes, SLA,
and monthly reporting
- In addition, customers pay only for actual usage,
based on ‘ticket’ requests
Our outsourcing and co-sourcing options
provide additional capabilities and resources
dedicated specifically to supporting your
business:
- Day-to-day operational SAP
Netweaver, Basis, DBA, and
Operating System support /
maintenance
- Day-to-day functional
application support and minor
enhancements in selected scope
areas
- Dedicated operational
personnel are assigned to a
customer from Illumiti’s CoE
- Customer requests outside of
selected scope are handled
through AMES processes – so
additional capacity is available
when needed
- Customers enjoy peace of
mind and access to the varied
skills required to operate a
system reliably at a fixed,
known monthly fee
 Contact
us via email to request more information
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